Join a Session

NOTE: The steps for starting a session may vary slightly depending on your device manufacturer. The example below demonstrates the process on a Samsung device. 

NOTE: If prompted, install the Universal Add-on to enable remote control on your Android device.

Step 1

Enter the Session Code provided by Operator. Tap the "Join" button.

Step 2

Tap "Start".

Step 3

Tap "Confirm".

Step 4

Tap "Activate" to activate device admin permissions. 

Step 5

Tap "Continue" on Samsung Knox Notice. 

Step 6

Your session is now active! The operator can see and control your device to assist you.