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Zendesk Integration User

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  • Join via Email Invitation

    1. ISL Light
    2. Ways to Connect (Client)

    This topic covers the process of joining a session trough email invitation for all three major operating systems. Please choose the appropriate one for you: Windows macOS Linux WindowsStep 1Click t...

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  • Connect as Client (Windows)

    1. ISL Light
    2. ISL Light Client Manual
    3. Getting Started

    Step 1Click "Downloads" button in the header of webpage. Step 2Click "ISL Light Client" button to download ISL Light Client. Step 3Click "Open file" in the Downloads window to open ISL Light Client...

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  • Connect via Desktop App - ISL Light

    1. ISL Light
    2. Ways to Connect (Operator)

    Video Tutorial  User ManualStep 1Open ISL Light. Enter your email address or username and password in the Login panel on the right, and sign in.Note: ISL Light uses Persistent Login by default afte...

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  • Join a Session

    1. ISL Light
    2. ...
    3. ISL Light iOS
    4. Basics

    Step 1Launch ISL Light application.Step 2Enter the session code provided by operator, then tap "Join Session".Step 3You are connected to the ISL Light session now. Press the Sleep/Wake and home but...

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  • Computer Status

    1. ISL AlwaysOn
    2. Settings
    3. Basic

    Step 1The Computer Status shows status of the main 3 components of ISL AlwaysOn: Remote Access (Enabled/Disabled) - Can this computer be accessed remotely via ISL AlwaysOn Desktop Sharing (Enable...

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  • Connect to Remote Computer

    1. Web Portal
    2. Products
    3. Computers

    Step 1Click on the "Log In" button at the top right side of the ISL Online webpage.Step 2Enter your ISL Online username and password in the provided space and click "Log In" button.Step 3Select "Co...

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  • License Info

    1. Web Portal
    2. My Account
    3. License

    The license page shows your current license status and information.SubscriptionShows you the current information relating to the subscription of your ISL Online Account. You can see if your license...

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  • Basic Integration

    1. ISL Light
    2. Web Page Integration
    3. Simple Integration

    Server licence users: The procedure for server licence differs from the procedure for hosted service users - please go to this topic for more information. Links The recommended way of linking ISL L...

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  • Introduction

    1. ISL Light
    2. ISL Light Client Manual
    3. Settings

    ISL Light Client allows you to change many different settings (i.e. language). Settings are logically grouped into several different categories. You can locate the Settings from the menu on the ini...

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  • ISL Tester 5.0.2551.18 for Windows, Linux and Mac (2026-02-11)

    1. Release Info
    2. ISL Tester

    General InformationOn 11th of February the following was released: ISL Tester 5.0.2551.18 for Windows (release_date=2026-02-11, build=b35f3084646d973a9b9a71e4afe9ae3c9b2c6c04, platform=win32, os_ve...

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