ISL Light Sessions Tab

This article covers creating, managing, and ending remote sessions from the ISL Light dashboard, including inviting clients and operators, transferring and pausing sessions, and choosing the server that hosts a session.

ISL Light top bar

The top bar of ISL Light contains the + button, the Sessions and Computers tabs, and the menu.

+ button

The + button opens a menu with the following options:

• New Session: Start a new remote session by generating a unique session code to connect with a client.
• Add this Computer / Find This Computer: Configure unattended access on the local computer, or locate this computer in the list of devices.
• Set Unattended Access: Configure unattended access on a remote computer via email, link, or session code.
• Create Group: Create a new computer group and move computers into it for better organization.

Sessions tab

If there are no ongoing sessions, the Sessions tab is empty. Click Start New Session to create a session.

Once sessions exist, you can view and manage all of them from the Sessions dashboard.

The dashboard contains the following columns:

• Code: The unique session code generated for each session. The session code is a one-time access key used to connect to the client's remote computer.
• Status: The current state of the session:
  • Waiting for Client: The session has started, but the client hasn't yet joined it from the remote computer.
  • Active: The remote desktop session is in progress.
  • Paused: The remote desktop session is paused.
  • Waiting for Operator: You've invited an operator to join the session.
• Session Name: The session name and client's email, which you can set with the Edit option. For details, see the Edit a session section below.
• IP Address: The IP address and location of the remote computer.

Computers tab

For information about the Computers tab, see Overview (Computers).

Menu

The menu contains additional options for the ISL Light application:

• Join via Code: Enter a session code provided by an operator to join a session as a client.
• Settings: Open the ISL Light settings. For details, see Settings.
• What's New: Open the What's New page in your web browser.
• Help & Manuals: Open the ISL Online Help Center and product documentation in your web browser.
• Notification Center: View all notifications related to your account.
• My Account (Web): Open a submenu with links to sections of your ISL Online account in your web browser: Administration, License Usage, My Profile, and Security.
• View Log File: Open the log file, which contains information about previous connections and can help with troubleshooting.
• About: Open the About window, which shows the current ISL Light version and checks for available updates.
• Log Out: Log out and end all sessions.

Invite a client to a session

After you create a session, you can send the client an email invitation from the dashboard.

1. From the session's drop-down menu, click Invite.
   
2. Enter the client's email address, and then click Send.
   Optionally, enter a session name, client's email, and notes, and choose an On Start action, which determines what happens when the client connects: View Remote Desktop (default), Share My Screen, or Chat Only.
   
3. The invitee's email address appears in the dashboard.
   
4. When the client joins via the email invitation link, you can view and control their computer.
   

Edit a session

After you create a session, you can still edit its properties and add notes.

1. From the session's drop-down menu, click Edit.
   
2. Enter a session name, client's email, and notes, and then click Save.
   If the session status is Waiting for Client, the On Start option also appears at the top. Use it to choose what happens when the client connects: View Remote Desktop (default), Share My Screen, or Chat Only.
   
3. The session name and email appear in the dashboard. The field values also appear in the session history in ISL Light reports.
   

View session details

Additional information about a session is available from the dashboard.

1. From the session's drop-down menu, click Session Details.
   
2. The Session Details window opens.
   

The Session Details window includes the following information:

• Basic session information: Status, start time, who started the session, duration, and whether the session was transferred.
• Operator and client information: Location, language, IP address, platform, and version.

Transfer a session

You can transfer an existing session to another operator, who then takes over the support session.

1. From the session's Transfer Session drop-down menu, click Send Invitation.
   
2. Enter the operator's email address and click Send, or share the Link with the operator.
   
3. When the invited operator joins the transferred session, your session closes and you're notified that the session was transferred.
   

Revoke a transfer

After you send a transfer invitation, you can still cancel it before the other operator joins. From the session's Transfer Session drop-down menu, click Revoke Invitation(s).

Invite an operator

You can invite additional operators into an active session. There's no limit to how many operators you can add, and invited operators can view or actively participate in the session. This option is only available for sessions you own, and each invited operator uses one concurrent license.

If you see the following message when inviting an operator to a session you own, the session didn't use the Download Client option:

1. From the session's drop-down menu, click Invite Operator > Send Invitation. A new session is created in the dashboard.
   
2. Click Show Options to see additional options.
   

3. Select any of the following options as needed:

   • Disable mouse and keyboard control: The invited operator can only view the remote screen.
   • Require consent to join from the operator: The invited operator is asked to confirm before joining the session.
   • Skip login authentication (guest operator): The invited operator can join the session as a guest, without a user account.

   Enter the operator's email address and click Send, or share the Link with the operator.
   

4. The new session shows the status Waiting for Operator. Each invitation appears in the dashboard, grouped by the main operator and the time it was created.
   
5. When the invited operator joins, the session status changes to Active.
   

Pause and resume a session

From the dashboard, you can pause an ongoing session and resume it later from the same device or a different one. Paused sessions don't use a license. For details on how licenses are used, see License Usage.

1. From the session's drop-down menu, click Pause Session.
   
2. The session status changes to Paused. To resume the session, click anywhere on the session row.
   
3. Click Resume to reopen the session.
   
4. The session status changes back to Active, and you're connected to the remote computer again.
   

End a session

1. From the session's drop-down menu, click End Session.
   
2. Click End to confirm.
   

Select a server

By default, the server that hosts a session is chosen by the ISL Online load balancer to give the best performance based on your location, server load, and other factors. You can change the server when creating a session or while it's in progress.

When creating a session

1. Click Server in the lower-left corner.
   
2. Select a server from the list.
   

During a session

Click Server in the lower-left corner to open the server drop-down, and then select a new server.