My Profile

The My Profile page lets you manage the settings of your ISL Online account, such as your password, email address, notifications, language, and time zone. You can also export your account data or delete your account from this page.

To open it, go to My Account > My Profile in the ISL Online web portal.

From the My Profile page, you can:

• Change your password, email address, full name, nickname, or time zone via Edit Profile.
• Choose which email notifications you receive.
• Change the language and time zone used in your account.
• Download the Data Processing Agreement (DPA).
• Request an export of your account data.
• Delete your account.

Change your password

1. Click Edit Profile.

   

2. Click Change password.

   

3. Enter your current password, then enter and confirm your new password. Click Change Password.

   

4. ISL Online sends a confirmation email to your inbox to confirm that your password was changed.

   

Password security policy

The ISL Online password security policy is based on the NIST Digital Identity Guidelines. For details, see the NIST specification on the third-party NIST website: NIST SP 800-63B, Section 5.

A new password must meet the following requirements:

• It must be at least 8 characters long.
• It must not be longer than 128 characters.
• It must not start or end with a space.
• It can contain any Unicode characters.
• It must not appear on the blocklist of the most common and simplest passwords.

Change your email address

1. Click Edit Profile.

   

2. Click Change E-mail.

   

3. Enter your password and your new email address, then click Change E-mail.

   

4. ISL Online sends a verification email to your new email address. Open the email and click the verification link to confirm the change.

   

5. After you confirm the change, your profile email address is updated.

   

Change your name, nickname, or time zone

1. Click Edit Profile.

   

2. Edit Full name, Nickname, or Time zone, then click Save.

   

Change your email subscriptions

1. Click Change Subscriptions.

   

2. Select the notifications you want to receive, then click Update.

   

Change the language

1. Click Change Language.

   

2. Select a language from the dropdown, then click Save. The selected language is used on your account pages.

   

Change the time zone

1. Click Change Time Zone.

   

2. Select your time zone, then click Save.

   

Export your account data

1. Click Export Account Data.

   

2. Click Send Email.

   

3. In the email you receive, click Export Account Data. You are redirected to www.islonline.com to authenticate.

   

4. Log in with the account whose data you want to export. This confirms your identity before the request is processed.

   

ISL Online records your export request and sends you an email when your data is ready.

Delete your account

1. Click Delete My Account.

   

2. Click Send Email to start the deletion process.

   

3. In the email you receive, click Delete Account. You are redirected to www.islonline.com to authenticate.

   

4. Log in with the account you want to delete. This confirms your identity before the request is processed.

   

5. Review the sub-accounts that will also be deleted, if any, then click Delete.

   

For 30 days after deletion, you can request that your account be recovered. After 30 days, the account is permanently deleted.